netfiles GmbH takes protection of your personal data very seriously and would like to ensure that as a user of the netfiles web site and web applications, your privacy is protected.
netfiles GmbH (henceforth referred to as the “Provider”) pledges to adhere to the requirements of the EU data protection guidelines and to the laws and regulations of the Federal Republic of Germany, in particular the Federal Data Protection Law (“BDSG”) and the Telemedia Act (“TMG”).
The following statement gives you (referred to as the “User”) an overview of how we can guarantee this protection and which data is retained and for what purpose.
Personal data are individual details about the personal and factual circumstances of a specific or definable individual person (“data”), § 3 (1) BDSG. This includes information such as your name, your address or your telephone number.
Collection and processing of personal data
When a user visits the provider’s web pages, the web server automatically collects and saves information that the user’s browser sends in its server log files. This information consists of:
- browser type and version
- operating system being used
- referring URL (the web page visited previously)
- the web pages that the user is visiting
- the date, time and duration of the visit
- the host name of the computer that is accessing (IP address)
netfiles GmbH is not able to match this information with any particular person. This information is not merged with data from other sources. The log files are deleted according to the legal specifications.
Additional personal data such as the user’s name, address, telephone number or e-mail address will not be retrieved when the user visits the web site. Unless this information is provided by the user willingly, for example, in the course of registering with the service, completing a survey, or if the user requests information from the provider or completes a contract.
Use and transfer of personal data
The personal data provided by the user will be used by the provider only for the purpose of the technical administration of the web site and for the fulfilment of the user’s wishes and requirements, typically in order to reply to a query or to complete the contract closed with him.
The provider only uses this data for product-related surveys and marketing purposes if the user has given his or her agreement or – if legal provisions allow – has not refused to permit this use.
You can withdraw this statement of consent at any time, effective for the future. All you need to do is send an e-mail to the following address: Datenschutz(at)netfiles.de. The users’s personal data will expressly and exclusively not be sold to a third party. The users’s personal data will only be passed on or otherwise transferred to a third party within the framework of a data processing agreement according to § 11 BDSG for accounting purposes and marketing support.
If certain conditions are fulfilled, the provider is authorized to collect, process and use personal data that are required for the purpose of disclosing and canceling illegal usage and for the enforcement of claims. If necessary in an individual case, the provider is entitled to record, process and use the user data and connection data of those involved to identify, limit and eliminate defects and faults in communication systems.
According to the applicable provisions, the provider is entitled to provide the prosecution authorities and courts with information for the purposes of prosecution.
The netfiles GmbH web site and applications use so-called cookies in several places. Cookies are small text files that are stored in the user’s web browser.
Browser cookies are used to make our service more user-friendly, efficient and secure, to identify you as a user during your visit to the web site and while using the provider’s services, and to save technical data on your computer to help individual services work correctly. Most of the cookies used by the provider are so-called “session cookies”. These are automatically deleted when you are finished visiting our web site our using our service.
Statistical analysis with Piwik
netfiles GmbH uses the Piwik open source software only for statistical analysis of user accesses on the informative and advertising web pages. Data captured by Piwik is never transmitted to other servers or forwarded to third parties. In anonymized form, it is simply used to help us improve our web-based offerings. Your IP address is anonymized as soon as data has been processed and before it is stored.
If you wish to deactivate Piwik data capture, go here. If your browser supports “do not track” functionality and you have activated this option, your visits will automatically be ignored by the Piwik software.
Google AdWords conversion
Use of Microsoft Bing ads
Our website uses the conversion tracking tool from Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. If a Microsoft Bing ad brought you to our website, the Bing ad places a cookie on your computer. As a result, both Microsoft Bing and we ourselves can detect that someone has clicked an ad, been forwarded to our website and reached a predefined conversion page. The only data we receive is the total number of users who clicked a Bing ad and were forwarded to the conversion page. No personal information about the identity of the user is passed on. If you would prefer not to participate in this tracking procedure, you can prevent the placement of cookies by changing your browser settings, for example. More information about data protection and the cookies used by Microsoft Bing is available on the Microsoft website: https://privacy.microsoft.com/en-us/#
The Google AdWords and Bing Ads cookies are only used on our informative and advertising pages to netfiles and not in the netfiles application.
The provider carries out extensive technical and organisational security measures to protect the user’s personal data against loss and misuse. The user’s data is stored in a secure operating environment that is not publicly accessible. In certain cases, particularly when using the provider’s web application, personal data is encrypted during transmission by means of Secure Socket Layer technology (SSL). This means that communication between the user’s computer and the provider’s servers uses a recognised encryption technique.
If the user contacts the provider by e-mail, the provider informs the user that the confidentiality of the transmitted information cannot be guaranteed. The content of unencrypted e-mails can be viewed by third parties. The provider therefore recommends always sending confidential information by post.
Your data will only be stored for as long as is necessary for our service delivery, or for as long as we are legally required to store it.
Right to information
Your trust is important to us. Because of this we will always answer any questions you have about the use of your personal data.
If you have questions that are not answered by this statement, or if you would like to receive more detailed information on any point, please contact the netfiles GmbH privacy officer:
Projekt 29 GmbH & Co. KG
Tel. +49 941 2986930
Fax +49 941 29869316
(Status November 2016)